Leadership in the Age of Digital Transformation: 5 Steps to Lead with Distinction TodayIn today’s rapidly evolving business landscape, digital transformation is no longer a buzzword — it’s a reality. As organizations embrace…Aug 25Aug 25
Our Real Challenge: Failure to Identify Our Primary ProblemIn today’s professional environment, the ability to solve problems quickly and efficiently is a prized skill. Yet, despite our best…Jul 3Jul 3
Stand Out and Succeed: The Power of Personal Distinction in Your Professional CareerPhoto by David Rotimi on UnsplashMay 15May 15
Why Customers Choose YouAs an author and speaker on creating distinction, I’ve had the privilege of working with numerous dynamic businesses across various…Apr 171Apr 171
The Power of Individual Actions: in CX and Changes in LifeTwo topics that have been on my mind recently:Apr 1Apr 1
Bridging the Distinction Gap: How Employee Experience Shapes Customer LoyaltyWe are in an era where customer experience (CX) is the battleground in every industry. There’s no business I’ve encountered in my years of…Mar 15Mar 15
The pervasive challenge that threatens you and your business…In business and leadership, the pursuit of distinction and the delivery of the Ultimate Customer Experience® are paramount. Yet, a…Feb 24Feb 24
Navigating the Holiday Season Through the Ultimate Customer Experience®As we approach the end of the year, many organizations face unique challenges and opportunities in delivering an Ultimate Customer…Dec 13, 2023Dec 13, 2023
Bridging the Gap Between Thought Leadership and ExpertiseMy friend, Ron Tite, recently shared an article that triggered real contemplation from me about the role of those of us who write business…Nov 18, 20231Nov 18, 20231
Building Trust: A Foundation of Creating DistinctionLast week, I had the privilege of both attending and addressing the Trusted Leader Summit, sponsored by Trust Edge, the incredible training…Nov 14, 2023Nov 14, 2023