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5 Steps to Become a Better Customer

Scott McKain
4 min readSep 7, 2021

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What do you want from your customer service experience? Do you want to be given the best of the best…or are you content with mediocre?

No matter what your answer is, most people want something better than the service they’re currently receiving. While this won’t ensure inadequate service will never happen, here are five pointers on how to become a better customer and receive the Ultimate Customer Experience!®

1: Don’t be a pain in the butt!

This should go without saying — however, all of us have observed a customer that’s a PITB! (Pain In the Butt. And, we can occasionally see this type of customer when we look in the mirror!)

Nobody likes a customer who complains about everything. Even if you have all good intentions, it’s still annoying and frustrating for others. Be considerate and respectful when talking to customer service representatives — they are there to help solve your problems.

2: Don’t be rude

This should also go without saying, but we’ve all been in a customer service situation where we have seen someone being flat-out rude to a representative trying to help them! It’s…

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Scott McKain
Scott McKain

Written by Scott McKain

Author of “Year’s Ten Best Business” books, “Create Distinction” and “ICONIC.” Member of Sales & Marketing Hall of Fame and Professional Speakers Hall of Fame.

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