The future of your business and the Ultimate Customer Experience®
The Ultimate Customer Experience® is a unique approach to delivering precisely what your customers really want in a manner that ensures both:
1: the retention of the customer’s business
2: they will refer you to their friends and colleagues
Suppose a company is not delivering the Ultimate Customer Experience® to its customers. In that case, the company’s employees will likely become disengaged, possibly deciding to leave and go to work for one of your competitors — or “quiet quitting” and not peforming to your expectations.
In a survey of 700 small businesses conducted by American Express, 66% of business owners said they plan to leave their current position or sell their business within the next five years. Only 14% said they are happy where they are.
The reason often cited by owners of small businesses is they feel their company is suffering because they are not generating repeat and referral business.
This means it’s essential for you to continue evaluating your business, comparing it to what is possible, and putting systems and structures in place that will empower your colleagues and clients to encounter both the Ultimate Customer Experience and the Ultimate Employee Experience.
